Here are six trends in 2012 that will impact hyperlocal media and business models. This was originally published at Street Fight last week.

1. Cross platform conversations

Livefyre and Disqus show glimpses of how conversations can move from Facebook and Twitter to online media and blog commentary. Local conversations happening on social media, especially Facebook, simply aren’t crossing over onto local media. Note the interaction on a city community page like San Francisco; it’s huge, but random in topic.

The big opportunity is to organize local conversations that are now happening on, say, the community page above, into topics like sports, culture, movies, things to do, business, family, etc. In 2012, cross platform systems that facilitate community engagement across all social media along these topics will develop. The current best example of local topical engagement is sports media like SBNation and Bleacher Report that encourage sports blogging and fan interaction at the local team level.

2. Influence peddling at a local level

The advent of Klout and other new forms of social influence tabulation mirrors the slow power shift of media influence from traditional to social channels. Anybody with a voice can build a following, and the new business models evolving around influence metrics allow businesses to reward influencers with the hopes of converting them into advocates.

On a national level, social influence has naturally followed the celebrities; Britney, basketball players and Obama come to mind. On a local level, social influence is still up for grabs. Many sports bloggers became part of the SBNation empire simply by being bloggers for their local team. The implied business model is local influencers will attract rewarding opportunities, whether it’s in the form of a media job or simply a perk from a local business wanting to engage them.

The recognition of consumer generated revenue opportunities

A candid consumer recommendation, or a compilation of great Yelp reviews, is far more credible for a business than an advertisement. Local businesses will be able mine and filter local conversations across the social media, and participate in social marketing their services to elicit favorable reactions and revenue opportunities. For example, high school and college students often use Facebook to set Friday night plans. The most influential of them will move crowds, and local businesses, like pizza restaurants and movie theaters, will build relationships with influencers using rewards, loyalty programs, or simply a friendly dialogue.

example: using Needium to create business building dialogue

Startups are developing to provide localized services to filter, monitor and engage consumers on behalf of small business. For example, Needium monitors Twitter for specific keywords and phrases such as “looking for a lunch spot in Union Square”, that signal consumer demand for their local business client, and then converses with Tweeters on behalf of their client. They are basically building a personalized geolocated mobile response system for local marketing.

Local brands move to app development

The rapid adoption to mobile platforms impels brands like Walgreens and Starbucks to create apps specific to the needs of their mobile consumer. Local brands are headed down the same path. Yes, being on Yelp, Foursquare and Google Places provides social visibility but it limits the consumer interaction to just a check-in deal. A local merchant should have its own app complete with loyalty program, special deals, inventory search and topical information that its customers need. Building a mobile app is still beyond the pale of 99.9% of local merchants, and it’s surprising I haven’t seen a startup financed to create turnkey mobile apps for small business.

Emergence of the local social media marketing agencies

The dearth of startups serving local business with mobile app development is indicative of a larger hole to fill: there are still few turnkey social marketing agencies serving the over 4 million small businesses in America. Local business needs turnkey solutions because the resources required to learn, implement and execute a comprehensive social marketing are daunting. 2012 will bring scalable turnkey service companies like Main Street Hub devoted to managing local social marketing for SMBs.

The New Role for Bricks and Mortar

Retailers can’t escape the impact of Amazon Price Checker and Groupon on their business. In-store price checking and daily deals threaten customer retention and profit margins respectively, and they certainly aren’t going away. So how will bricks and mortar remain relevant to, and more importantly, build loyalty from local consumers?

Before social media, the decision to visit a local business was based on personal need. Now, more decisions are based on serendipitous search for things to do, what to eat, where their friends are, and special deals. Bricks and mortar can position themselves to be destinations simply by making sure they are visible, preferably with attractive offers sprinkled here and there, in all the media consumer use to find them. They remain relevant because there are potentially more tangible reasons for people to go out! Foursquare and Yelp check-ins, events planning services like Meetup and Plancast, and mobile location services will be the currency that supplements local traffic to business.

Twylah is a service that aggregates a Twitter feed and compiles the articles they link into a Flipboard like display.   Many reviewers have explained the mechanics of Twylah in far more detail than I can:

• Robert Scoble: “Twylah lets media brands and celebrities monetize their Twitter stream”
• Neal Schaffer: “Twitter SEO? Think Twylah“

We’ve been working together with Eric Kim, CEO, and Twylah to create “breaking news” Twylah pages for the Twitter feeds across our 300+ city Breaking News Network. These Twylah rendered pages are subdomains of our Breaking News cities, and can be viewed on many of our Breaking News cities by including the subdomain title “news” preceding the Breaking News URL, such as news.breakingsfnews.com.

The current iteration of Twylah pages sit separately from our Breaking News websites and don’t have a direct link to the website itself, only the Twitter feed. We’ve been waiting for Twylah to unveil their embed system so we can embed the page directly to the site itself. Thus, all of these subdomain pages are completely hidden, findable right now only through search engines.

So our experiment simply measures how Twylah performs to drive search engine traffic based on breaking news to hidden Twylah pages. Here are the results:

Approaching 900 uniques per day

Number of Google indexes over span of 3 months for selected news sites:

CONCLUSIONS:

1. It’s well documented that Twitter has become the leading social media for broadcasting “breaking news” nationally and locally. People constantly search for breaking news about a city. Twylah’s service allows breaking news tweets to be indexed and discoverable persistently, not forgotten as most tweets are (according to bit.ly, the average half life of a link on Twitter is 2.8 hours). Simply put, Twylah delivers organic traffic from sets of older tweets even when the pages it directs to are hidden (and therefore not discoverable by any other means).
2. Twylah automatically facilitates conversations around brands. Through Twitter, we can curate the key influencers associated with a brand and, through Twylah, deliver their commentary to an audience who wants this information in a coherent published format. For example, a well curated Twylah page can deliver real time information about specific movie openings by aggregating content from the media, arts and events publishers on Twitter whose use Twitter to monitor movies. Moreover, on the Breaking News Network, every city already has a set of curated local influencers across a variety of topics, so it’s possible now to develop hyperlocal Twylah channels devoted to movies, the arts, sports, or any other topic. This approach to hyperlocal branding is still in its infancy, and we’ll be focusing on this subject extensively over the next few articles.
3. Twylah, via Twitter, delivers a broadcast solution to brands that other social networks can’t. Eric Kim states: “We are targeting Twitter publishers (brands and personal brands), who consistently create and curate valuable content on any topic.” This type of “broadcast” branding is where Twitter excels over Facebook, which seems to moving towards developing its news feeds favoring personal transparency over commercial branding. It is especially powerful for delivering ticker tapes of breaking news and media feeds that wouldn’t be as effectively distributed across platforms like Facebook where such news might be perceived as excessive.

Following up on my previous post A New Local Business Model for Twitter, I extend the idea of Twitter potentially employing a new hashtag for geographies to other categories.

To recap the geographical strategy:

1) Twitter first creates a series of geographical Twitter accounts with a new Twitter name coding system that uses, say *, instead of @. For example, *Berkeley_CA or *Boston_MA. Start with metro areas and expand into smaller cities: *Waltham_MA and neighborhoods: *BackBay_Boston.

2) Each *Twitter account curates the best Twitter feeds within the geography, and is automatically set to retweet local feeds with the type of local information that communities want to see: News, Things to Do, and Deals. Curation is best done manually on-the-ground by a local; this person could be recruited as a volunteer who wants to serve their community in the same way About.com populated their experts. The *Twitter feed would look something like this:

3) The third step is the key departure to Twitter’s general strategy – building a Twitter based application (note Evan Williams doesn’t mention anything like this in his October “What’s next for Twitter” interview). Twitter should build hyperlocal websites similar to Patch.com for each *Geography, and create an automated overlay similar to http://paper.li/breakingsfnews/community-news or FlipBoard:

4) The final ingredient is monetization. Just like Patch, Twitter can now build a national network of hyperlocal websites without the HR expense of hiring editors. They can now leverage their local media presence to deliver Deals and coupon based advertising. By using deal syndication networks, Twitter won’t even need to hire a massive local sales force.

A new Twitter business branding model

Now extend this hashtag concept to business. One of the commenters on the mirror article on Social Media Today, Timo Platt states:

To truly differentiate its capabilities in the Local market, Twitter must offer new communications capabilities to reach targeted audiences, and to expand Twitter’s leadership in the micro-blogging B2B space to the broader C2C and P2P sectors, which marketers covet.

New messaging capabilities would thus help Twitter extend its user base and offer a more attractive audience to marketers.  When coupled with messaging that enables brands to engage in continuous conversations with consumers via targeted messaging that is tightly integrated with their diverse and varying on-the-go daily lifestyles and activities, Twitter would gain a competitive advantage vs. Facebook, FourSquare, Groupon, Where, Yelp, etc.

What Timo is proposing for b2b, retail and other business focused Twitter agendas can potentially be collated within a second hashtag, namely $, as in $walmart or $goldenstatewarriors or $cisco (note, Twitter will need to extend their character limits for both businesses and geographies). The revenue opportunity here is obvious, collect recurring fees for the subscription of $ hashtags.

What’s the difference between @ and $ for a business? Twitter can provide new features (all of course for additional fees) including:

1) Enterprise privacy – only qualified vendors can follow $walmart or $cisco. This could be a simpler enterprise solution to Yammer.

2) Loyalty programs and coupon distribution. Registered followers of $officedepot can redeem coupons or check out using a QR code off their mobile Twitter feed.

3) Leverage Twitter lists to curate $business feeds into directories. For example, The geographical hashtag *SOMA_San Francisco can develop lists of $businesses by category: companies, restaurants, things to do, etc. To make it easy $businesses would be able to include themselves on these kinds of lists (included in the fee arrangement) via an online self service page. Granular local curation is powerful, CRM systems can be overlaid across curated data.

There’s more

Twitter can continue to create categorical extensions with hashtags. For example, Twitter might develop a Quora.com alternative of their Q&A framework by having the Twitter community ask questions and provide answers to Twitter created feeds that mirror Quora topics like ?obama, ?socialmedia, ?Twitter, ?Twitter(company), ?PaloAlto, all preceded by the “?”.

Now Twitter can develop a comprehensive hashtag strategy:

* = geographies, places

$ = business

? = topics where Twitterers can ask questions  along the same lines as Quora

It would be best to limit the number of hashtags that Twitter employs simply due to confusion, but the hashtags for the three categories above are intuitive.

Related: A New Local Business Model for Twitter

Since Twitter is finding it difficult to create a bona fide business model based on its platform alone, they should look into developing broad new applications based on Twitter

First, look at what Twitter does best: breaking news. The Twitter platform is natural for disseminating local news right down to the neighborhood level. Ev Williams has discussed this before: “Twitter to start serving local news to users – March 7, 2009“, but the lack of a viable revenue model has crimped the execution.

Twitter has had the opportunity to own social local market for a couple of years, but now Google “Google Exec: Local is our Top Focus – Dec 8, 2010” and Facebook “Facebook’s Emily White details Local Efforts – Dec 10, 2010” are hard charging into local; not to mention Groupon’s potential $950 million war chest. It’s crunchtime.

So here’s a recipe for building a local business model based on Twitter:

1) Twitter first creates a series of geographical Twitter accounts with a new Twitter name coding system that uses, say *, instead of @. For example, *Berkeley_CA or *Boston_MA. Start with metro areas and expand into smaller cities: *Waltham_MA and neighborhoods: *BackBay_Boston.

2) Each *Twitter account curates the best Twitter feeds within the geography, and is automatically set to retweet local feeds with the type of local information that communities want to see: News, Things to Do, and Deals. Curation is best done manually on-the-ground by a local; this person could be recruited as a volunteer who wants to serve their community in the same way About.com populated their experts. The *Twitter feed would look something like this:

3) The third step is the key departure to Twitter’s general strategy – building a Twitter based application (note Evan Williams doesn’t mention anything like this in his October “What’s next for Twitter” interview). Twitter should build hyperlocal websites similar to Patch.com for each *Geography, and create an automated overlay similar to http://paper.li/breakingsfnews/community-news or FlipBoard:

4) The final ingredient is monetization. Just like Patch, Twitter can now build a national network of hyperlocal websites without the HR expense of hiring editors. They can now leverage their local media presence to deliver Deals and coupon based advertising. By using deal syndication networks, Twitter won’t even need to hire a massive local sales force.

“Twitter : One-to-many real time broadcast”

from Mary Meeker, Web 2.0 presentation, November 16, 2010

Twitter has evolved into an efficient online broadcast media that it was destined to be. In fact, Twitter has become a broadcast platform akin to any communication media – i.e. radio or TV. It’s a utility. It’s the reason why Twitter struggles with creating a business model.

Typical utilities charge for usage or bandwidth. Electricity is metered, TV air time is brokered. Twitter doesn’t have a business model in place that creates a simple to explain recurring revenue model They have tried advertising models, even pulled a Daily Deal model called @earlybird because its users apparently thought copying Groupon wasn’t in the innovative spirit of Twitter, but realized the social media doesn’t tolerate 140-character ads. I’m sure they have deconstructed every pay-per-use models like API usage fees or user subscriptions. It’s hard to even name an independent Twitter app that has a business model beyond the freemium model. If one evolved that made consistent money, Twitter would have copied it (for now they copy the functionality of other non-revenue models like Seesmic).

The business beneficiaries of Twitter are simply the brands (and everybody is essentially a brand on Twitter) who use Twitter as the most efficient means of reaching and communicating with a mass audience of even millions. No other social network does this as efficiently because they are either closed (Facebook) or too niche focused (Yelp). Twitter remains enigmatic among social networks.

Techcrunch posted this video interview in which Twitter product manager Shiva Rajaraman discusses how Twitter using its @earlybird couponing channel can work with brands to offer perishable deals on the fly (something we discussed last week):

At first blush, Twitter faces three hurdles:

1. @earlybird is positioned as another Groupon/LivingSocial/BuywithMe/etc., and couponing is becoming commoditized. So far, @earlybird hasn’t differentiated itself to be anything other than a Groupon clone.
2. Brands can leverage Twitter (the platform) itself to develop perishable deal opportunities; companies or ad agencies don’t need to contract with Twitter for additional advertising leverage, they can contract more efficiently with the appropriate media channel. Twitter remains the platform but isn’t necessarily the ad distribution media. For example, real time perishable deals, like same day hotel rooms or air travel, or concert tickets, are generally localized opportunities. It makes more sense to work with hyperlocal media channels and their Twitter feeds to offer these kinds of deals to a market.
3. Following up on 2), Twitter and @earlybird are essentially national channels. @earlybird will be best positioned to offer deals for global, not local coverage. Although Rajaraman offers examples on how brands can potentially create on the fly campaigns, it’s hard to imagine any ad agency or corporation being able to sign off quickly on an instant national deals. Again, on the fly deals work best on a local level.

Get ready for the commercial social media...

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The latest Facebook metrics are powerful: 400 million active users (7% of the world), 50% of them logging on each day and spending more than 55 minutes daily on Facebook.

The sudden concentration of traffic on the social media led by Facebook has caught business by surprise. In particular, small and local businesses don’t quite realize their consumer is now spending a majority of their time on the social media, but they continue to rely on the old online standard: their website. Websites and blogs are critical as marketing collateral, but local businesses need to develop an online marketing presence that spans across the social media ubiquitously.

With all the buzz around Foursquare and Gowalla, why is hyperlocal media suddenly hot? Geolocation is changing the social media by providing nothing more than the tagging mechanism to define social networks by localities. Geolocation facilitates the development of a new, more practical, more intimate Twitter/Foursquare network of friends who just happen to be living down the street. It’s far more compelling to build a social network of folks you can have coffee with than the national networks than generally evolve in Twitter and Linkedin. I myself see this… I am starting to socialize with San Franciscans…

The Hyperlocal Marketing Opportunity

So we’re seeing social apps like Twitter and Yelp quickly adopting location “check-in” functionality, with Facebook in the wings. And this presents a huge opportunity. It’s a no-brainer for local retailers and businesses to see that they need to provide the most effective online venue for their local customers to “check-in” to. The new local “websites” are the Facebook business page, the new local advertising vehicle is the Twitter coupon, and the new reviews column is Yelp.

You haven’t seen them yet, but Facebook is primed to evolve into a massive Sunday advertising circular for local businesses:

And why not? It’s free. Enterprising local media publishers (for example, Breaking News sites) will curate and compile these merchants into local online directories.

Twitter will develop hyperlocal couponing systems that will be online equivalents of PennySaver coupons and Valpak:

And why not? It’s free. Couponing is effective because it is perceived by consumers as “found money” while straight advertising may now be considered “spammy”. You’ll see the advent of new local social media based advertising agencies that will create turnkey Twitter / Facebook / Foursquare couponing campaigns for merchants. And these campaigns will be accepted because online data is more efficient for tracking and analysis than traditional advertising channels like radio / TV or inefficient direct mail offerings like PennySaver. There is a defined ROI.

Conclusion

2009 was the year when the masses found Twitter and Facebook. 2010 will be the year when local business begins to recognize the power of leveraging Facebook, Twitter, Yelp and Foursquare et al to achieve a level of community engagement that standard “one-way message” advertising can’t achieve. It’s about being ubiquitous across the social media so your community of customers can find your services via their preferred channels – Twitter, Facebook, etc.

Related slideshow: Ubiquity marketing (Jan. 2010)

Related webinar: I’ll be discussing “The Impact of Geolocational Media” on the Virtual Bar Camp April 6 at 2:15pm, Room #4. Register and join our discussion.

The powerful launch of Google Buzz (Mashable | Google Buzz has completely changed the game) last week signals the arrival of the Real Time Web as a truly new media. It’s been well documented that Twitter has established itself a breaking news source. Google Buzz, Facebook and Twitter form a triumvirate channel for sourcing news media that will continue to grow in influence.

The real time web implies that online news will flow more and more through applications, not websites. The problem facing mainstream media is their dependence on traffic through their websites for advertising revenue.

The journalistic media on the other hand continue to try to erect walls that halt traffic flow through their websites, either by charging subscriptions (New York Newsday gets 35 subscribers after three months), by limiting access to their content by aggregators (Murdoch’s gambit with blocking Google from indexing Sky News content), or simply by not providing an RSS feed for syndication (Santa Barbara News Press and many other local publications).

Social media thrives on RSS to find, deliver and syndicate news from journalistic media, and it directs traffic back to the news source.  If the traditional news media continues to ignore social media sourced breaking news, they risk becoming irrelevant to their communities who demand this real time news. People will eventually find that real time news directly from their community via one of their social networks and news aggregation applications.

Based on the web statistics presented in the previous slideshow, I’ve been asked for reasons why breaking local news receives 15+ clickthroughs per tweet across Breaking News Network city sites. With a little analysis, we discovered that the Breaking News sites are generally the first to tweet out a newly published article from local news media sources.